Terms of service

TERMS OF SERVICE

Last Updated: 7th May 2026

These Terms of Service (“Terms”) govern your use of the website located at www.lingosauce.com (the “Website”) and any purchases made from Lingo Sauce Limited (“Lingo Sauce”, “we”, “us”, or “our”).

By accessing the Website, browsing the Website, placing an order, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not use this Website.

1. COMPANY INFORMATION

Company Name: Lingo Sauce Limited
Trading Name: Lingo Sauce
Website: www.lingosauce.com
Email: info@lingosauce.com
Registered Address: 58 Virginia Gardens, Warrington, Cheshire, WA5 8WN.
Country of Operation: United Kingdom

 

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website, you confirm that:

  • You are at least 18 years old, or
  • You are using the Website under the supervision of a parent or legal guardian
  • You are legally capable of entering into binding agreements
  • All information you provide is accurate and complete

We reserve the right to refuse access, terminate accounts, or cancel orders where misuse, fraud, unlawful activity, or breach of these Terms is suspected.

 

3. WEBSITE PLATFORM & THIRD-PARTY SERVICES

This Website is hosted and operated using Shopify Inc. and related ecommerce technologies.

Certain services may be provided by third-party providers, including but not limited to:

  • Shopify
  • Shopify Payments
  • Stripe
  • PayPal
  • Klarna
  • Meta/Facebook
  • TikTok
  • Google Analytics
  • Email marketing providers
  • Shipping and fulfilment providers

We may use third-party applications, integrations, and software to support:

  • Website functionality
  • Checkout systems
  • Payment processing
  • Analytics
  • Marketing
  • Customer communication
  • Cart recovery
  • Fraud prevention
  • Fulfilment operations

Your use of certain services may also be subject to the terms and conditions of those third parties.

 

4. PRODUCTS & PRODUCT INFORMATION

We sell food, food accessories and condiment products through the Website.

We make reasonable efforts to ensure product descriptions, ingredients, nutritional information, allergen information, imagery, pricing, and packaging details are accurate.

However:

  • Product appearance may vary slightly
  • Colours displayed on devices may differ from physical products
  • Ingredients or packaging may occasionally change
  • Measurements and serving suggestions are approximate

Customers should always read the product label before consumption.

 

5. ALLERGENS & FOOD SAFETY

Customers are responsible for checking whether products are suitable for their dietary requirements or allergies before consumption.

Although allergen information is provided where required, we cannot guarantee that products are entirely free from traces of allergens unless expressly stated.

If you have severe allergies or dietary concerns, you should contact us before purchasing.

We are not liable for allergic reactions where allergens were declared or where customers failed to review product information.

 

6. ORDERS

Placing an order constitutes an offer to purchase products from us.

Orders are only accepted once we send an order confirmation email.

We reserve the right to:

  • Refuse orders
  • Cancel orders
  • Limit quantities
  • Reject suspicious transactions
  • Refuse resale activity
  • Decline bulk purchases

Orders may be cancelled where:

  • Products are unavailable
  • Payment cannot be authorised
  • Pricing errors occur
  • Fraud or misuse is suspected
  • Shipping details are inaccurate
  • Technical errors occur

If payment has already been taken, a refund will be issued.

 

7. PRICING

All prices are displayed in GBP (£).

Prices may change without notice.

We reserve the right to correct pricing errors, listing mistakes, promotional issues, or technical inaccuracies at any time.

Where an obvious pricing error has occurred, we may cancel affected orders even after confirmation.

Delivery charges, taxes, and fees are calculated separately where applicable.

 

8. PAYMENT PROCESSING

Payments are securely processed through third-party payment providers.

We do not store or have direct access to full payment card details.

Accepted payment methods may include:

  • Shopify Payments
  • Stripe
  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay

All transactions are subject to payment authorisation and fraud checks.

We reserve the right to refuse transactions where suspicious activity is detected.

 

9. DISCOUNT CODES & PROMOTIONS

Promotional offers, affiliate discounts, and coupon codes are subject to availability and may be withdrawn at any time.

We reserve the right to:

  • Limit usage
  • Refuse promotional abuse
  • Cancel orders involving misuse
  • Restrict combinations of offers

Discounts cannot normally be applied retrospectively.

 

10. SHIPPING & DELIVERY

We aim to dispatch orders within estimated processing timeframes shown on the Website.

Delivery estimates are not guaranteed.

We are not responsible for delays caused by:

  • Couriers (including Post Office)
  • Customs
  • Weather
  • Postal disruptions
  • Technical issues
  • Incorrect delivery information
  • Events outside our control

Customers are responsible for providing accurate delivery information.

If a parcel is returned due to incorrect details, additional shipping charges may apply.

Risk passes to the customer upon delivery.

 

11. DAMAGED, BROKEN, OR FAULTY ITEMS

If products arrive damaged, leaking, broken, or faulty, you must contact us within 48 hours of delivery.

You must provide:

  • Order number
  • Clear photographs of:
    • The product
    • Outer packaging
    • Inner packaging
    • Damage itself

As damage in transit is typically caused by the courier, customers agree to cooperate with any reasonable requests required for courier investigations or claims, including retaining packaging temporarily and providing additional information if required.

If validated, we may offer:

  • Replacement
  • Refund
  • Store credit

We reserve the right to determine the appropriate resolution.

 

12. RETURNS & EXCHANGES

Due to the nature of food products, opened or used products cannot be returned unless faulty.

Unopened products may be eligible for exchange within 14 days of delivery if:

  • Unopened
  • Unused
  • In original packaging
  • In resaleable condition
  • Within shelf life

Customers are responsible for return shipping costs unless products are faulty.

We recommend tracked postage for returns.

We are not responsible for lost return parcels.

 

13. PRODUCTS WITH LIMITED SHELF LIFE

Certain food products may have short shelf life or deteriorate quickly once opened.

Customers are responsible for:

  • Following storage instructions
  • Refrigeration where required
  • Consuming products within stated timeframes

Cancellation rights may be limited for perishable goods under applicable UK consumer laws.

This does not affect statutory rights regarding faulty goods.

 

14. REFUNDS

Approved refunds will usually be processed within 5–10 business days.

Refunds are issued to the original payment method.

Shipping costs are non-refundable unless legally required.

We reserve the right to refuse refunds where products:

  • Have been opened
  • Have been consumed
  • Are returned damaged
  • Are not in resaleable condition

 

15. SUBSCRIPTIONS (IF APPLICABLE)

If subscription services are introduced in future:

  • Billing may recur automatically
  • Customers may manage or cancel subscriptions through their account or by contacting us
  • Subscription pricing may change with notice

 

16. WEBSITE AVAILABILITY

We do not guarantee uninterrupted Website access.

Temporary downtime may occur due to:

  • Shopify maintenance
  • Hosting issues
  • Technical updates
  • Internet failures
  • Third-party outages

We are not liable for losses arising from Website interruptions.

 

17. USER CONTENT & SOCIAL MEDIA

If you tag us, review products, submit photos/videos, or interact publicly with the brand, you grant us a non-exclusive, royalty-free licence to repost, share, display, or use such content for marketing purposes unless you request otherwise.

You must not submit unlawful, defamatory, abusive, or misleading content.

We reserve the right to remove or refuse content at our discretion.

 

18. AFFILIATE & CREATOR PROGRAMMES

Affiliate links, discount codes, creator partnerships, and commission-based arrangements may be offered.

We reserve the right to:

  • Modify commission structures
  • Suspend affiliates
  • Remove creators
  • Refuse fraudulent commissions
  • Cancel abuse of referral systems

Affiliate arrangements may be terminated at our discretion.

 

19. INTELLECTUAL PROPERTY

All Website content is owned by or licensed to Lingo Sauce Limited.

This includes:

  • Logos
  • Branding
  • Product names
  • Packaging
  • Label designs
  • Photography
  • Videos
  • Graphics
  • Text
  • Marketing assets

You may not reproduce, copy, distribute, exploit, or modify content without written permission.

“LINGO®” and “The language of flavour®” are protected by intellectual property rights.

 

20. PROHIBITED USE

You agree not to:

  • Use the Website unlawfully
  • Attempt fraud
  • Abuse promotions
  • Interfere with Website security
  • Upload malicious software
  • Scrape Website content
  • Impersonate others
  • Exploit checkout systems
  • Conduct unauthorised resale activity

We reserve the right to restrict or block access where misuse is suspected.

 

21. FRAUD PREVENTION

We reserve the right to:

  • Refuse service
  • Cancel orders
  • Request identity verification
  • Block IP addresses
  • Report suspicious activity

where fraud, abuse, or chargeback misuse is suspected.

 

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability where unlawful to do so.

Subject to that:

To the fullest extent permitted by law, Lingo Sauce Limited shall not be liable for:

  • Indirect or consequential loss
  • Loss of profits
  • Loss of business
  • Loss caused by delivery delays
  • Loss caused by misuse or incorrect storage
  • Loss arising from Website downtime
  • Third-party service failures
  • Technical interruptions
  • Shopify platform outages

Our total liability shall not exceed the total amount paid for the relevant order.

 

23. EVENTS OUTSIDE OUR CONTROL

We are not liable for failure or delay caused by events beyond our reasonable control, including:

  • Courier disruption
  • Industrial action
  • Natural disasters
  • Supply shortages
  • Technical outages
  • Government restrictions
  • Manufacturing disruption
  • Pandemics

 

24. PRIVACY & COOKIES

Your use of the Website is also governed by our:

  • Privacy Policy
  • Cookie Policy

The Website may use:

  • Cookies
  • Tracking technologies
  • Analytics tools
  • Advertising pixels

including Meta Pixel, TikTok Pixel, Google Analytics, and Shopify technologies.

 

25. MARKETING COMMUNICATIONS

By placing orders or subscribing through the Website, you may receive:

  • Order updates
  • Shipping notifications
  • Marketing emails
  • Promotions
  • Abandoned cart reminders
  • Product announcements

You may unsubscribe from marketing communications at any time.

 

26. THIRD-PARTY LINKS

The Website may contain links to third-party platforms or services.

We are not responsible for:

  • Third-party content
  • External websites
  • Third-party privacy practices
  • External transactions

Use of third-party services is at your own risk.

 

27. CHANGES TO THESE TERMS

We may amend these Terms at any time.

Updated Terms take effect immediately upon publication.

Continued use of the Website constitutes acceptance of revised Terms.

28. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by consumer law.

 

29. CONTACT INFORMATION

For customer support, returns, or legal enquiries:

Lingo Sauce Limited
Website: www.lingosauce.com
Email: hello@lingosauce.com