Refund policy

Lingo Sauce – Returns & Refunds Policy

Last updated: 29th April 2026

We aim to provide a smooth and fair experience. Due to the nature of food products, the following terms apply:

1. Damaged or Faulty Items (Courier Damage)

If your order arrives damaged, broken, or faulty:

  • Contact us within 48 hours of delivery
  • Provide:
    • Your order number
    • Clear photos of:
      • The damaged item
      • Outer packaging
      • Inner packaging

Important:
As damage is caused in transit, we will be claiming directly with the courier.
You must cooperate with any reasonable requests related to the claim process, which may include:

  • Providing additional photos or information
  • Retaining the packaging temporarily
  • Assisting with courier investigation if required

If the claim is validated, we will:

  • Replace the item at no cost, or
  • Offer a full refund if a replacement is not available

2. Returns & Exchanges (Unopened Items Only)

For hygiene and safety reasons:

  • We do not accept returns of any opened or used products
  • Products must be:
    • Unopened
    • In original condition and packaging

You may request an exchange within 14 days of delivery

Conditions:

  • Customer is responsible for return shipping costs
  • We recommend using a tracked service, as we are not liable for lost returns

3. Refund Eligibility

Refunds are only issued if:

  • The item is returned unused and unopened, or
  • The item is confirmed damaged/faulty on arrival

Once received and inspected:

  • Refunds are processed within 5–7 business days
  • Original shipping costs are non-refundable

4. Non-Returnable Items

We do not accept returns for:

  • Opened or partially used products
  • Items returned without prior contact
  • Items damaged after delivery due to improper handling

5. How to Start a Return

Email: [Insert Email Address]
Include:

  • Order number
  • Reason for return
  • Supporting photos (if applicable)

We will provide instructions if your return is eligible.

6. Shipping & Delivery Notes

  • Ensure delivery details are correct at checkout
  • We are not responsible for courier delays
  • If marked as delivered but not received, contact us within 48 hours